NC
Nicole Cacal
AI Navigator: A Design-Thinking Path to AI Adoption for SMBs
The problem this solves
AI adoption for small businesses with limited resources
Nicole Cacal offers SMBs a six-step framework, adapted from the design thinking process, for adopting AI without the resources or risk tolerance of large corporations. The AI Navigator moves a business from understanding AI basics through defining problems, exploring existing tools, strategizing, prototyping, and continuous adaptation.
Novel practice
Start AI adoption with customer empathy, not code
“This is where the AI journey begins, not with codes and algorithms, but with understanding. It's about grasping the basics of AI and, more importantly, empathizing with your customers and staff.”
— The AI Navigator for SMBs
AI adoptionSMBDesign thinkingAI strategyChange management
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